How can we help?
Answers to the questions people ask most. If yours isn’t here, write to us.
Why are my times different from my mosque’s?
Prayer times are calculated, and mosques make different choices. Three things cause almost every difference:
- The method. Methods set how dark the sky must be for Fajr and Isha. Zaad picks the one most used in your country (for example Karachi in Pakistan, the Moonsighting Committee in the UK, Umm al-Qura in Saudi Arabia). Change it in Settings → Location & prayer times → Calculation method.
- Asr. Hanafi Asr starts when a shadow is twice an object’s length (Misl-e-Saani); standard Asr at once (Misl-e-Awwal). The difference can be 30 to 70 minutes. Choose in the same settings.
- Adjustments. Many mosques add a few minutes of caution, and print Zuhr or Isha at a fixed congregation time. Use Minute adjustments to move any time by whole minutes to match your mosque.
In Shikarpur, Zaad uses the printed Shikarpur jantri as published. “Reset to automatic” returns everything to the defaults for your location.
The Hijri date is a day out. Can I change it?
Yes. The start of each Islamic month depends on the moon sighting where you live, so it can differ by a day between countries. Zaad follows Umm al-Qura by default, and is a day later in Pakistan, India, Bangladesh and Morocco to match local announcements.
To change it, go to Settings → Location & prayer times → Hijri date → Adjust by days. You can move it up to two days either way. The date on Prayers turns over at Maghrib, as the Islamic day does.
My prayer alerts aren’t arriving
Alerts are scheduled on your phone, so they work offline, but the phone has to allow them.
iPhone
- Settings → Notifications → Zaad: allow notifications, with sounds.
- Focus and Do Not Disturb silence alerts. Add Zaad to the apps allowed in each Focus you use.
- For the adhan sound, make sure the ring/silent switch is not on silent.
Android
- Allow notifications for Zaad, and allow “Alarms & reminders” (exact alarms) if your phone asks.
- Turn off battery optimisation for Zaad: Settings → Apps → Zaad → Battery → Unrestricted. Some phones (Xiaomi, Oppo, Vivo, Huawei, Samsung) also need Zaad allowed to start in the background or kept out of “sleeping apps”.
- Check that Do Not Disturb isn’t silencing Zaad.
Then open Zaad once, so it can schedule the days ahead.
The Qibla compass looks wrong
Phone compasses are easily pulled off by metal and magnets. Hold your phone flat, away from metal tables, magnetic cases, car mounts and speakers.
If Zaad shows “Calibrate the compass”, move your phone in a figure eight a few times until the banner goes. The accuracy reading tells you how sure the compass is. The bearing and the distance to Makkah are always correct for your location, even when the compass is unsure; on this site, the Qibla page shows them too.
A mosque near me is missing
Zaad’s mosque list comes from OpenStreetMap, the free map that anyone can edit. Coverage is good in some places and still growing in others.
Tap “Add a missing mosque” in Mosques. It opens the OpenStreetMap editor where you are, so you can add it for everyone. Zaad picks up new mosques when the list for your country is next refreshed.
Does the scanner tell me if food is halal?
No. Ingredients Scan shows what an ingredients list contains, and flags ingredients as Contains, Check source or Views differ. Flags are a starting point, not a verdict. It is not a halal certification: always check for a trusted halal logo. It is not for allergies.
Product data comes from Open Food Facts and can be incomplete or out of date. If something looks wrong, tap “Report a mistake”.
How do I restore Zaad Plus on a new phone?
Zaad Plus is a one-time purchase tied to your Apple ID or Google account, not to an account with us.
- Sign in to the same Apple ID or Google account on the new phone.
- Open Zaad → Settings → Zaad Plus → Restore purchase.
On iPhone, people in your Family Sharing group get Plus too. You won’t be charged again for restoring.
I used Jantri. What changes?
Jantri is now called Zaad. It is the same app from the same developer, so you don’t need to download anything new: update it from the App Store or Google Play.
Your city, prayer settings and alert choices are kept. The Jantri table for Pakistan is still there, under Calendar.
What does Zaad know about me?
Very little, on purpose. There is no account, and your settings and history stay on your phone. A few features use the internet and send only what they need. The privacy policy lists every one.
Contact
Write to us about anything: a question, a time that looks wrong, a mosque that’s missing, or an idea. Please say which phone you use and the city set in Zaad.